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Cici4d Privacy Policy – Protecting Your Data in Malaysia

Cici4d takes the privacy and security of your personal data seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your information in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia.

Updated: 1 January 2026  |  Applicable in Malaysia
Our Privacy Commitment

How cici4d Protects Your Data

Privacy is not just a written policy — it is our daily practice. Here are six ways cici4d protects the personal information of every Malaysian player.

256-bit SSL Encryption
All data transmitted between your device and cici4d's servers is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banking institutions such as Maybank and CIMB.
Strict Access Controls
Your personal data at cici4d is accessible only to staff with specific authorisation. All internal access is logged and audited regularly to ensure no misuse of information occurs.
PDPA 2010 Compliance
cici4d operates in compliance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We will not process your personal data for unauthorised purposes without your explicit consent.
No Sale of Data to Third Parties
cici4d does not sell, rent, or trade your personal data to any third party for marketing purposes. Your data belongs to you — it is not a commodity we deal in.
Limited Retention Period
Your personal data is retained only for as long as necessary to fulfil the purpose for which it was collected or to meet legal obligations. Once that period has ended, the data is securely deleted or anonymised.
Full User Rights
You have full rights to access, correct, transfer and request deletion of your personal data from cici4d's systems. All requests will be processed within 14 business days at no charge.
Contents
01

Introduction and Scope of This Privacy Policy

Welcome to the Privacy Policy platform cici4d. This document explains in detail how cici4d, accessible at cici4d.ws, collects, processes, stores and protects your personal data as a user of our platform.

At cici4d, we understand that the trust of Malaysian players is our most valuable asset. That trust can only be built when you are confident that your personal data — your name, phone number, bank account details and transaction records — is handled with full responsibility and transparency.

This Privacy Policy applies to all users who register, log in, or use any cici4d service, including Sports Betting, lottery, roulette, e-sports, and live casino games. By using the cici4d platform, you agree to the collection and use of your personal data as described in this Privacy Policy.

This Privacy Policy forms part of your overall agreement with cici4d, together with the Terms & Conditions and Responsible Gaming Policy ours.

02

Types of Personal Data We Collect

Cici4d only collects personal data that is strictly necessary to provide a safe, fair, and legally compliant service. The following are the categories of data we collect:

2.1 Data You Provide Directly

  • Identity Information: Full name as per MyKad, MyKad number, date of birth, and gender.
  • Contact Information: An active Malaysian phone number and a valid email address.
  • Financial Information: Malaysian bank account number, account holder name and bank name (for withdrawal purposes only).
  • KYC Verification Documents: A copy of your MyKad (front and back) and proof of bank account, uploaded during the identity verification process.

2.2 Automatically Collected Data

  • Technical Data: IP address, device type, operating system, browser name and version.
  • Usage Data: Pages visited, time of visit, clicks, and navigation patterns within the cici4d platform.
  • Transaction Data: A complete record of all deposits, withdrawals, bets, and winnings in your account.
  • Location Data: General location based on IP address, for legal compliance and fraud detection purposes.
Data Category Purpose of Collection Legal Basis
Identity Information Account Verification & KYC Legal Obligations
Contact Information Communications & Customer Support Contractual Necessity
Financial Information Deposit & withdrawal processing Contractual Necessity
Technical Data Security & Fraud Prevention Legitimate interest
Transaction Data Financial & audit records Legal Obligations
03

How We Use Your Personal Data

Cici4d uses your personal data responsibly and only for legitimate purposes. Below is a full list of the purposes for which your data is used on the cici4d platform:

3.1 Platform Operations

  • Creating and managing your cici4d account, and processing new registrations.
  • Your identity must be verified through the KYC process before your first withdrawal can be processed.
  • Securely process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX.
  • Processing withdrawals to the Malaysian bank account registered with your cici4d account.
  • Accurately settling sports betting, lottery, e-sports, and live casino game outcomes.

3.2 Security and Compliance

  • Detecting and preventing fraudulent activity, money laundering, and misuse of the cici4d platform.
  • Meeting legal compliance requirements, including Malaysia's PDPA 2010 and anti-money laundering (AML) regulations.
  • Maintaining audit records as required by the relevant authorities.

3.3 Service Improvements

  • Analysing platform usage patterns to continuously improve the cici4d user experience.
  • Sending important notifications related to your account, promotions, and service updates.
  • Providing better, more responsive customer support through live chat and email.

cici4d will not use your data for third-party marketing without your explicit consent. You may withdraw your marketing consent at any time through your account settings.

04

Data Sharing with Third Parties

Cici4d do not sell your personal data to any third party. However, in certain situations, we may need to share your information with the following parties to ensure our services run smoothly:

  • Payment Provider: Transaction information required is shared with providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian banks via FPX to process your deposits and withdrawals.
  • Technology Service Providers: Server hosting companies, cloud service providers, and cybersecurity systems that support the operation of the cici4d platform. All such providers are bound by strict data confidentiality agreements.
  • Regulatory Authority: cici4d will disclose personal data where required by Malaysian law, court order, or a request from a legitimate law enforcement agency.
  • KYC Service Provider: Third-party identity verification service providers used to process KYC documents securely and in compliance with industry standards.

In all data-sharing arrangements, cici4d ensures that the third parties involved comply with appropriate data protection standards and use your data only for the purposes that have been agreed upon.

05

Data Security Measures

Cici4d continually invests in the latest cybersecurity infrastructure to ensure your personal data remains protected at all times. Among the security measures we have in place:

  • Data Encryption: All personal and financial data is stored in encrypted form using AES-256 standards. Data transmitted between you and cici4d's servers is protected by TLS 1.3 protocol.
  • Two-Factor Authentication (2FA): cici4d offers two-factor authentication for an added layer of security on your account.
  • 24/7 Monitoring: Our systems are monitored around the clock by a cybersecurity team to detect any unauthorised access attempts or suspicious activity.
  • Regular Audits: The cici4d platform undergoes regular third-party security audits to identify and address any system vulnerabilities.
  • Staff Training: All cici4d staff who handle personal data undergo regular data protection training.

While we take all reasonable steps to protect your data, no system is 100% secure. You are responsible for keeping your own cici4d account password safe.

06

Cookies and Tracking Technologies

The cici4d platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit the cici4d website.

6.1 Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
  • Performance Cookies: Collecting anonymous usage data to help us understand how players interact with the cici4d platform and identify areas for improvement.
  • Functional Cookies: Saving your preferences — such as language, account settings and display options — to deliver a more personalised experience.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the cici4d platform.

07

Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding the personal data held by cici4d:

Right of Access
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
Right to Rectification
If your personal data is inaccurate or out of date, you have the right to request that we correct it promptly.
Right to Erasure
You may request the deletion of your personal data, subject to any legal retention obligations we are required to comply with.
Right to Object
You may object to the processing of your data for direct marketing purposes at any time, with no justification required.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
Right to Restriction
You may request that we restrict the processing of your data in certain situations, for example while a dispute about data accuracy is under investigation.

To exercise any of the rights above, please contact us by email at support@cici4d.ws or via live chat on the cici4d platform. We will respond to all requests within 14 business days at no charge.

08

Data Retention Period

Cici4d does not retain your personal data longer than necessary. Retention periods are determined based on the purpose of collection and applicable legal requirements:

Data Type Retention Period Reason
Active Account Information For the duration of the active account Ongoing account management
Financial Transaction Records 7 years after transaction Legal Requirements & Audits
KYC Documents 5 years after account closure AML & PDPA Compliance
Communication Logs 2 years Dispute resolution
Cookies & Analytics Data 13 months Platform improvements

After the retention period has ended, your personal data will be securely deleted or anonymised so that it can no longer be linked to your identity.

09

Children's and Minors' Privacy

Cici4d strictly prohibits individuals under the age of 18 years old from registering for or using our platform. We do not knowingly collect any personal data from minors.

Should we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you are a parent or guardian who has found that your child has registered an account with cici4d, please contact us immediately at support@cici4d.ws.

10

Amendments to This Privacy Policy

Cici4d reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Any material changes will be communicated via a notification on the cici4d platform or by email to registered users.

The "Updated" date displayed at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy page periodically. Continued use of the cici4d platform following any revision constitutes acceptance of the updated privacy terms.

11

Contact Our Data Protection Officer

If you have any questions, concerns or complaints regarding how cici4d handles your personal data, you may contact us through the following channels:

  • Privacy Email: support@cici4d.ws (please mark the subject line: "Data Privacy Request")
  • Live Chat: Available 24/7 directly on the cici4d platform – the fastest way to get a response
  • FAQ: Visit our FAQ page for answers to common questions

Cici4d's Malay-speaking support team is available to assist you at all times. We are committed to responding to all privacy-related enquiries within 3 business days.

If you are not satisfied with our response, you have the right to lodge a formal complaint with the Department of Personal Data Protection (JPDP) Malaysia under the Personal Data Protection Act 2010.

Join cici4d

Your Data Is Safe – Register and Start Playing!

Now you know that cici4d takes your privacy seriously. Register your account today and enjoy the best sports betting, e-sports, lottery, and live casino experience in Malaysia with a deposit of just RM30.

Register Free Now Log In

Your data is protected under Malaysia's PDPA 2010. For individuals aged 18 and above only.

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